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Ganjar Imansantosa is VP and CISCO at Tropical Smoothie Cafe, a nationally franchised quick-service restaurant. He has over 25 years of experience leading information security teams at global brands like Ernst and Young, Arthur Anderson, and Dominos. As an information security leader, Ganjar assists enterprise technology leaders in defining and executing their information security strategies. He is equally passionate about safeguarding digital assets against emerging cyber threats while supporting the business in achieving its strategic goals.Â
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Max is the CEO of Ignyte Assurance Platform and a Data Security and Compliance leader delivering DoD-tested security strategies and compliance that safeguard mission-critical IT operations. He has trained and excelled while working for the United States Air Force. He maintained and tested the InfoSec and ComSec functions of network hardware, software, and IT infrastructure for global unclassified and classified networks.
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Joel is the CEO and Research Scientist at Secure Robotics and the Chief Research Officer and Strategist at Malicious Streams. Joel is a Security Strategist, innovator, advisor, and seasoned security executive with a passion for information security research. He has over 25 years of diverse Information Technology experience with an emphasis on Cybersecurity. Joel is also an accomplished speaker, writer, and software developer with research interests in enterprise security, digital forensics, artificial intelligence, and robotic & IoT systems.
Ganjar explains that while the risk of a breach is spread between the brand and its franchisee, the legal impact that rests solely with the brand and its effect ripples across the brand and franchisee in terms of lost customer confidence and a drop in sales. Creating security awareness for the small business owner franchisee is a challenge. In the U.S., the master franchisee for a region works with franchisees in their region to drive awareness and compliance.Â
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“I think the most important thing is for you to start having conversations with these different individuals, and you take your win. If you can move the needle a little bit daily, that's a win”.
The retail industry finds itself at the tail end of adopters regarding digital security adoption. Ganjar highlights how the tech industry adopted zero trust five years ago while the retail industry is just discovering it. The late adoption is down to industry-specific factors like wafer-thin margins and limited security budgets at retail companies. Another reason is that retail companies only discovered the value of a digital channel during the pandemic. As an industry, the focus is scaling the digital footprint, and security awareness and implementation will follow.
‍“We are now witnessing the digitalization of the retail industry with companies building their mobile app and infrastructure. I guess we're still slowly adapting these new things whereas, for other industries, it's considered like yesterday.”
Ganjar mentions that retail brands follow one of two strategies when it comes to managing the privacy of customer data. The first is where the brand holds all customer data and manages its security, while the other is where individual franchisees collect and input customer data, and the brand manages the security. The most critical customer data is their credit card information and their address. Protecting this is a big step forward for the retail industry. Brands must be careful while unlocking customer data to gather insights like browsing and buying patterns, geolocation, and non-loyalty customer data. Brands are increasingly using a privacy-first policy when it comes to analyzing first-party data.
‍“You must look at the problem, talk with the business, and understand what they're trying to do. Then consider different options that you can combine, mix, and provide to the business that enables business scaling without compromising security and privacy”.
Ganjar mentions that the legal teams at retail brands have matured in the Infosec space. The legal teams play a pivotal role in defining your cyber insurance strategy, communicating with the board, and the strategy to manage and mitigate residual risk. In the ideal case, you would have a healthy debate between the stakeholders and the General Counsel about prioritizing data protection.
‍“It’s important to remember that given the proliferation of digital data, it becomes impossible to protect everything unless you have an unlimited information security budget. Hence, prioritization of assets is a must”.Â
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